SEA’s insurers face a new question: what happens when customers have agents?

Insurance has spent the past year experimenting with generative AI in the most obvious corners of the enterprise: summarising emails, extracting details from claims forms, drafting responses for call-centre agents, and speeding up document-heavy back-office work. Those are useful gains. But a new whitepaper by Google Cloud and CoverGo argues that they may also be […] The post SEA’s insurers face a new question: what happens when customers have agents? appeared first on e27.