Scaling beyond AI pilots: Six-move Capability Cycle

On 27 February 2024, Klarna and OpenAI announced that its AI assistant had handled 2.3 million conversations in a month; the equivalent, Klarna said, of 700 agents, cutting resolution time from 11 minutes to under two. It was treated as a triumph. 15 months later, chief executive told Bloomberg the push had gone too far: […] The post Scaling beyond AI pilots: Six-move Capability Cycle appeared first on e27.