Your SME doesn’t need a chatbot. It needs the work after the chat done

e27 - Oct 30, 2026

Most small businesses in Southeast Asia already run on WhatsApp. Orders arrive there, suppliers send invoices there, staff send photos of receipts there. So when owners hear “AI”, the first idea is usually a chatbot that answers customers faster. After building AI systems for food, professional services and property businesses in Indonesia and Singapore, I […] The post Your SME doesn’t need a chatbot. It needs the work after the chat done appeared first on e27.

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